TERMS & CONDITIONS | FAQ’s

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.naturezzaph.com website (the “Service”) operated by Naturezza (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

PURCHASES

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

AVAILABILITY, ERRORS AND INACCURACIES

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on naturezzaph.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

CONTESTS, SWEEPSTAKES AND PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

ACCOUNTS

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Naturezza.

Naturezza has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Naturezza shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

TERMINATION

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

LIMITATION OF LIABILITY

In no event shall Naturezza, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Naturezza its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30-day notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US

If you have any questions about these Terms, please email us at [email protected].

RETURN & EXCHANGE

All items sold at go through our quality control procedures. We inspect every item before it is shipped. However, there are times when the merchandise is damaged, defective, or incorrectly shipped. Or maybe you are not entirely satisfied with your purchase.

If this is the case, you may return or exchange within 7 days of the original purchase of the product.

Return

• Please fill out our ➡ Return/Exchange Form to request for a return or exchange.
• You will receive an email containing the return details and instructions immediately upon submission of your return request form.
• Upon confirmation of your return request, please send back the item/s to 38 Flamingo St., New Marikina Subdivision, San Roque, Marikina City through courier within 7 days upon receipt of our confirmation.
• Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits

Exchange

• Please fill out our ➡ Return/Exchange Form to request for a return or exchange.
• You will receive an email containing the exchange details and instructions immediately upon submission of your exchange request form.
• Upon confirmation of your exchange request, please send back the item/s to 38 Flamingo St., New Marikina Subdivision, San Roque, Marikina City through courier within 7 days upon receipt of our confirmation.
• You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Naturezza.  We highly recommend shipping returns/exchanges with a tracking number. Naturezza is not responsible for any lost returns.
• The exchange will only be shipped out once we receive the return item and after settling shipping charges.

Free shipping will apply only at the first original transaction.

Refund

At the moment, we do not offer refunds regardless of payment method or customer’s change of mind.

HOW LONG WILL THE RETURNS PROCESS TAKE?

Returns

You can return immediately your item once you have submitted the return form and received the instruction of return.

The return process will depend on your selected courier.

Exchange

After your exchange item was dropped off, we will let you know once it has reached our warehouse for exchange and is ready for delivery.

Kindly arrange the pick-up of the exchanged item in our warehouse. The shipping process will depend on your selected courier.

HOW CAN I TRACK MY RETURN ITEMS?

We highly recommend shipping returns/exchanges with a tracking number. Naturezza is not responsible for any lost returns and exchange.

We will send you a notification once we receive your return package at our warehouse.

Cancellation Policy

We at strive to offer the best experience! We understand that after placing your order, you may have to change some details due to different circumstances. Unfortunately, you can only cancel your item within the day of purchase. We are no longer able to update the payment method, and choice of item/s (color, size, type) after the cut-off.

SHIPPING & DELIVERY

We ship for FREE!

You will be provided with an estimated delivery date upon successful booking of a delivery.

Additional 1-3 delivery days for remote areas may be expected.

Please expect a delay during holidays, sale events and inclement weather.

Be assured that we continuously work with our shipping partners to make sure that your order reaches you at the earliest possible.

You will be contacted by our partner courier on the day of delivery. Please notify them as soon as possible if you are not available to receive your order. There are 2 delivery attempts only. It will be returned to sender if delivery fails. Re-shipping will be allowed but customer will shoulder the shipping costs.

For condo/office addresses in certain circumstances, customers are obliged to meet the rider at the lobby. Otherwise, additional parking fees will be charged.

HOW DO I TRACK MY ORDER?

Upon shipment, we will provide the tracking number and website where you can track your package.

No information found when I track my package, what should I do?

Please check back again. Tracking information usually appears after 24-48 hours from ship out date.

SIZE GUIDE

OTHER

Any question?
Please email us at [email protected]

Privacy Policy

1. PRIVACY POLICY

This Privacy Policy outlines our policy in relation to the collection, use, and protection of your Customer Data. From time to time, we may update our Privacy Policy to reflect current changes in our policy and the law. When we do so, we will notify you by posting it on our website for your information and reference.

By continuing to use the platform, products and website services, you signify that you have read, understood, and consented to the collection and use of your Customer Data, particularly your Personal Information, in accordance with this Privacy Policy.

2. COLLECTION OF CUSTOMER DATA

As part of our continuing relationship with you, we collect your Customer Data, as may be applicable.

Customer Data are either Personal Information or Non-Personal Information:

1. 1. 1. Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual, such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, etc. It also includes information about:
         1. the services provided to you, such as, the platform for ordering, location information, and certain information about your account, as required by law;
         2. the location of your device whenever you are connected to our platform/site; and
         3. your use of our network, platform, network performance experience, diagnostics, such as: site speed, landing pages, data failures, exit pages, data analytics and other site performance issues to help us improve our site/network and quality of products and services, determine tailored content, and for other legitimate business purposes.
      2. Non-Personal Information is any information that does not identify you individually, and includes statistical and analytical data, and anonymous and aggregate reports.

We may also request you to update your Personal Information from time to time. Should you be unable to supply us with the required Personal Information, we may be unable to provide you with your requested products and services, and you may be unable to participate in our events, promotions or other activities. When you use our website and electronically communicate with us, depending on your settings, we may use cookies, web beacons, small data text files or similar technologies to identify your device and record your preferences, with your consent.

We also collect the following:

Cookies

• We (or third party service providers on our behalf) may set and access Cookies and similar technologies on your computer. A Cookie is a small piece of data (often including a unique identifier) that is stored on your computer or mobile device by your web browser when you visit a website. We use Cookies to understand site usage and improve the content and offerings on our site and in other media. We may use Cookies to control the display of ads, to track usage patterns on our site, to deliver editorial content, to record requests for subscriptions, and to personalize the content that you see on our site. We (or third party service providers on our behalf) may also use Cookies to collect aggregate information about website users on an anonymous basis (“Anonymous Information”). We may share aggregate demographics and usage information with our prospective and actual business partners, advertisers and other third parties for any business purpose.

• Some of our third party partners (including advertisers and marketing services companies) may set and access Cookies and similar technologies on your computer as well, or we may do so on their behalf. We do not have control over how these third parties use such Cookies and similar technologies or the information derived therefrom.

• Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access full functionality of the site correctly or at all. We never place Personally Identifiable Information on Cookies.

IP Address

Your Internet Protocol (“IP”) address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. Our server may also record the referring page that linked you to us (e.g. another website or search engine); the pages you visit on the our site, the web sites you visit after this website; the ads you see; the ads you click on; other information about the type of web browser, computer operating system, device, platform, related software and settings you are using; any search terms you have entered on this web site or a referral site; and other web usage activity and data logged by our web servers. We may use your IP address to help diagnose problems with our servers, gather broad demographic information, analyze trends among our Users to help us improve and administer the site. We may also link this information with your Personally Identifiable Information when we feel that it is necessary to enforce compliance with our rules and policies or terms of service or to protect our site, customers or others.

Third Party Tracking Tools

We also use third party tracking tools to improve the performance and features of the site. These third party tracking tools are designed to collect only Non-Personal Information about your use of the site. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.

3. USE OF CUSTOMER DATA

Without limiting the generality of the foregoing, we use Customer Data to, among others:

1. 1. 1. Provide ecommerce services, including customer support;
      2. Enhance your customer experience and determine tailored content to meet your preferences and needs;
      3. Communicate relevant services and/or advisories to you;
      4. Abide by any safety, security, public service or legal requirements and processes; and
      5. Process information for statistical, analytical, and research purposes.

We use your Personal Information to the extent necessary to comply with the requirements of the law and legal process, such as a court order; to comply with a legal obligation; or to prevent imminent harm to public security, safety or order.

We use your Non-Personal Information for statistical, analytical, and research purposes to create anonymous and aggregate reports.

When required by our Privacy Policy and the law and before we use or process your Customer Data for any other purpose, we will ask for your consent.

We outsource or contract the processing of Customer Data to third parties, such as but not limited to, payment gateways, fraud systems, vendors, service providers, partners or other platform operators, to fulfill any of the above purposes. They are only authorized to use Customer Data for such contracted purposes. They may have access to Customer Data for a limited time under reasonable contractual and technical safeguards to limit their use of such information. We require them to protect Customer Data consistent with our Privacy Policy.

4. DISCLOSURE OF YOUR INFORMATION

1. In addition to the other disclosures described in this policy, We may (and you authorize us to) share or disclose Personally Identifiable Information about you to other companies or individuals in the following situations:
   1. 1. We utilize third party service providers to provide products, services or functions on our behalf (such as sending emails or processing credit cards or fulfilling subscriptions), and ask these service providers to agree to maintain the confidentiality of your Personally Identifiable Information and not to use your Personally Identifiable Information for any reason except to carry out the purpose(s) for which we hired them. ( “Service Provider Exception”)
      2. You have entered a promo or a contest sponsored by a third party, in which case the information you provide via the promo/contest may be shared by us with that third party for their use in their discretion, including direct marketing. Some of our promos and contests will ask you at the time of entry whether you would like to have your personal information shared with the sponsor, in which case we will honor your selection. Other contests will not give you that option and in that event, if you do not want your information to be shared, you should not enter the contest. The privacy policies of such third party companies apply to their use and disclosure of your information that we collect and disclose to such third party companies.
      3. The entity to whom the information is disclosed is our affiliate.
      4. In accordance with your indicated preferences (e.g., you indicated you wanted to receive promotional materials directly from a third party partner).
      5. The entity is a third party who wants to promote goods and services we think would be of interest to you.
      6. You have furnished us Personally Identifiable Information with the intent that it be forwarded to a third party for use in connection with a specified service you are electing to participate in (examples include, without limitation, e-commerce partners, online contest partners, services to help old friends locate you online, etc.)
      7. We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from any legal action or claims from third parties including you and/or other Members; and/or (e) we have reason to believe that it is necessary for protection from someone who may be causing injury to someone or interfering with our rights or the rights of our users, employees, our affiliates, and the general public, or using our services in violation of a legal or personal right, including our Terms of Use (collectively, “Legal Exceptions”).
      8. In connection with a sale, merger, transfer, exchange, or other disposition (whether assets, stock, or otherwise, including via bankruptcy) of all or a portion of the business conducted by our site to which this policy applies, in which case the company will possess the Personally Identifiable Information collected by us and will assume the rights and obligations regarding your Personally Identifiable Information as described in this Privacy Policy (collectively, “Acquisition Exception”).
2. Social Networks. If you use your login credentials from a social networking site (e.g. Facebook or Twitter) (collectively, “SNS”) on our Site, we may receive information from such SNS in accordance with the terms and conditions (e.g., terms of use and privacy policy) of the SNS (“SNS Terms”). If you elect to share your information with these SNS, we will share information with them in accordance with your election. The SNS Terms of the SNS will apply to the information we disclose to them.
3. Third Party Partners. Our site may from time to time partner with a retailer or other third party to offer online shopping opportunities, games, services, subscriptions, and other applications on a co-branded or cross-promotional basis. Those transactions may take place on our Site, or the site of the third party. In either case, Personally Identifiable Information you provide in connection with the transaction may be collected directly by, or shared by our Site with, the third party, as well as with any participating sponsor or advertisers of such opportunities and features. Our site may offer you the ability to access a third-party site with whom we have a relationship to access both sites through a co-branded registration process; in that event, your applicable registration information may be collected directly by, or shared by our Site with, the third party partner. These third parties will use your information in accordance with their own privacy policy.
4. Delivery of Advertising and Other Content. In addition to ads and content that we serve you directly, we use third party advertising companies and marketing services companies to serve ads and other content when you visit our Site. Both we and these companies may use information about your visits to this site and elsewhere to serve ads and other content to you. In the course of doing so, a unique third-party Cookie may be placed or recognized on your browser by such companies.

5. RIGHT TO OPT-OUT

1. 1. Email Policy. We and our affiliates and partners fully comply with national laws regarding SPAM. If you wish to opt out our email services, you may do so by following the unsubscribe instructions in the email you received. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party partners without your permission.
   2. User Registration. You may elect to change the details of your user registration at any time by logging in and editing your User Profile. If you wish to cancel or delete your User Registration, you may contact us below. Please take note that when we delete any information, it will be deleted from the active database, but may retain in our archives. We may retain your information for fraud or similar purposes.
   3. Exceptions. If you have opted-out as described above, and thereafter you elect to use a service or promotion that requires us to contact you or share your information with a third party (e.g., you enter a promo or a contest), then your previous opt-out preferences will not apply to such service. Despite your indicated preferences, we may send you service related communications, including notices about your subscription, and we may continue disclosing your information to third parties under the Service Provide Exception, Legal Exception, and Acquisition Exception described above.

6. PROTECTION OF CUSTOMER DATA

We respect your privacy. We take paramount care in protecting your Customer Data. As such, we secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.

As communications over the internet may not be secure, we make reasonable and appropriate security arrangements and measures that use a variety of physical, electronic, and procedural safeguards to protect Customer Data. For example, we protect and keep your information submitted through our website safe using a secured server behind a firewall, encryption, and other appropriate security controls. When you enter your information through our website, we encrypt that information using Secure Sockets Layer technology (SSL) so that it cannot be read as the information travels over the internet. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information we hold.

We only permit your Customer Data to be accessed or processed by our authorized personnel who hold such information under strict confidentiality. We restrict access to information to our employees, contractors, and agents who need to know such information in order to process it for us, who are subject to strict contractual and technical safeguards and are accountable if they fail to meet these.

Furthermore, we only give you or your authorized representative access to your Personal Information. We do not sell your Personal Information to anyone for any purpose. We also do not use nor share your Personal Information with content and/or information providers without your prior request or consent. Personal Information will only be disclosed to third parties in accordance with this Privacy Policy.

We keep our records as accurate as possible. If your Personal Information is wrong, we give you ways to update it. Once you have registered as our customer, you may access your account details and correct your Personal Information by visiting our website.

We keep your Personal Information in our business records, as may be applicable, while you are a customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it is needed by us for business, tax, or legal purposes. When disposing of your Personal Information, we take reasonable measures to ensure that it is done properly and is not accessible to the public.

We are not responsible for information, content, application, product or service that we do not provide. But because we care for you and protect you, we take measures to fight spam, fraud or any unauthorized transaction that traverse our network.

7. CONTACT US

For any questions or concerns, you may contact our office as follows:

Email: [email protected]